Shipping policy

At Its Custom Press, we are committed to providing our customers with high-quality personalized products, as well as fast and reliable shipping. This shipping policy explains how we process and ship your orders, as well as our shipping options and estimated delivery times.

  1. Processing Time

All of our personalized products are made to order, so please allow 2-5 business days for us to process and create your order. During peak seasons or sales, processing times may be slightly longer.

  1. Shipping Options

We offer several shipping options for our customers, including standard shipping, express shipping, and international shipping. The shipping options and associated costs will be displayed at checkout.

  1. Estimated Delivery Times

The estimated delivery times for our products will depend on the shipping method that you choose and your location. Please note that these delivery times are estimates only and are not guaranteed. Delivery times may vary due to factors outside of our control, such as customs clearance delays, weather conditions, or other unforeseen circumstances.

Here are the estimated delivery times for our shipping options:

  • Standard Shipping: 7-14 business days
  • Express Shipping: 3-5 business days
  • International Shipping: 10-21 business days
  1. Tracking Your Order

We will provide you with a tracking number once your order has been shipped. You can use this tracking number to track your order on our website or on the website of the shipping carrier.

  1. Shipping Restrictions

We are unable to ship to APO/FPO addresses, or certain international destinations. If you are unsure whether we can ship to your location, please contact us before placing your order.

  1. Shipping Fees and Responsibility

We are not responsible for lost or stolen packages or for any delays in delivery once the package has been transferred to the shipping carrier. If a package is lost or stolen, we will work with you to file a claim with the shipping carrier. However, we are not responsible for any refund or replacement of products that are lost or stolen in transit.

If your order is returned to us due to an incorrect or incomplete shipping address, you will be responsible for the additional shipping fees to reship your order. Shipping fees are non-refundable.

We hope that this shipping policy provides clarity and reassurance to our customers. If you have any questions or concerns, please do not hesitate to contact us.